FAQs - Frequently Asked Questions

Understanding MicroGifts

MicroGifts requires 3 key elements 

  1. Mobile Wallet: Apple Pay or Google Pay must be setup on your mobile – we recommend you do this before you activate your first MicroGift.
  2. MicroGifts App:  To deliver the card to the wallet, the MicroGifts App must be installed. When you receive your first MicroGift, you will be required to download the app as part of the journey.
  3. MicroGifts Digital Card: Once both the mobile wallet & app are active, your digital MicroGifts card can be loaded to your mobile wallet & used via tap ‘n’ go.

Please Note: You can only create an account with the MicroGifts app if you have received a MicroGift.

If you have received a MicroGift, please follow the guide by handset type below to setup and use your MicroGifts.

Apple Pay

for iPhones

Google Pay

Samsung & Android

Apple Pay – for iPhones

To find out how to use Apple Pay, see our Apple Pay information page.

Where can I find my mobile wallet on my iPhone?

MicroGifts are used through Apple Pay via your mobile wallet, not the MicroGifts app.

  • To open the Wallet app on your iPhone or iPod touch, tap the Wallet app icon
  • You can also use Search to find it.
  • To open the Wallet app on your Apple Watch, tap the Wallet app icon.

iPad does not support Apple Wallet with NFC, please do not try to use iPads with the MicroGifts App.

For further support questions for Apple Pay & Apple Devices: https://support.apple.com/en-au/HT201469

I can't find my MicroGifts in my email?

If your MicroGift was sent via email, the email should generally appear in your inbox from the company who sent you the MicroGift as the ‘from sender’ <no-reply@microgifts.com>.

If you cannot find your MicroGifts email, please check your spam or trash boxes – occasionally emails may be sent here based on your email settings. Like any email in your spam or trash box, they can be moved back to your main inbox and used as normal.

If however the email can still not be located, please get in contact with our support team.

I can't find my MicroGifts that was sent via SMS?

If your MicroGift was sent to your mobile via SMS, the SMS sender will be MicroGifts. If you cannot find your MicroGifts SMS, please ensure that your mobile is connected to a stable network coverage.

If however the SMS can still not be located or if the SMS is deleted, please get in contact with our support team.

How do I pay using my MicroGifts card in-store?

Use Apple Pay via your mobile wallet, wherever you can Tap ‘n’ Go.

You can use Apple Pay in supermarkets, shops, pubs, bars, and restaurants: anywhere that has a Tap ‘n’ Go electronic terminal in Australia and accepts Mastercard.

For International use, Apple Pay needs to have been made available for use in that country. View the full list of countries that support Apple Pay here.

How do I pay using my MicroGifts card online?

MicroGifts enables you to make purchases online using Apple Pay or through manually entering your MicroGifts Mastercard details.

Note: the available balance must exceed or equal the transaction amount to be authorised just like any prepaid card.

Apple Pay TroubleShooting - my Apple Pay isn't working?

If you have trouble getting Apple Pay to work, there are a few things that you can do to resolve the issue. Most of these are fast and easy solutions to fix the problem and get Apple Pay working again.

iPad does not support Apple Wallet with NFC, please do not try to use iPads with the MicroGifts App

  • Confirm Apple Pay servers are up. You may not have an Apple Pay problem. The Apple Pay servers might be down due to technical issues, which has nothing to do with your iPhone. When this is the case, wait for the service to start working again. To find out whether Apple Pay is experiencing any downtime, go to the Apple System Status website and check if there is a green circle next to Apple Pay. A green circle rules out a service failure. You can move on to other solutions.
  • Confirm that the business accepts Apple Pay. If it does, it may be that a particular terminal isn’t working when you use Apple Pay. When you encounter this problem, ask if there is another terminal you can use. Once you know which terminal accepts Apple Pay, keep it in mind for future transactions.
  • Manually select a credit or debit card. Even if you’re at a working terminal, you may encounter issues with the device detecting Apple Pay on your iPhone. If you hold up the iPhone and Apple Pay isn’t working, select a credit card manually in the Wallet app to make a payment.
  • Charge the iPhone battery. When the iPhone battery is low—typically at 10% of charge or lower—it may go into Low Power Mode, and many features on the iPhone cease to work to save power. Be sure your iPhone has a sufficient charge before you go shopping.
  • Remove and re-add the credit or debit card. There may be a credit or debit card that gives you repeated issues when you use it on Apple Pay. This can happen when you get a new credit card from your provider, and the changed information is not immediately updated on Apple Pay. If this is the case, remove the card information and re-add it to fix the issue.
  • Close the Apple Wallet app. Apps can freeze or lock up. Closing and reopening the Apple Wallet app may fix a problem related to Apple Pay.
  • Restart the iPhone. Restarting the phone can fix a host of troubles.

Google Pay – for Samsung & Android Phones

To find out how to use Google Pay, watch the videos at the following link: Start using Google Pay today.

Make sure Google Pay is dowloaded and NFC is turned ON

In order to spend your MicroGift via Tap ‘n’ Go or through Google Pay online, you must first ensure that the Google Pay app is downloaded to your mobile device. You must also ensure that NFC is turned ON and that tap ‘n’ pay with open apps is ON.

To download the Google Pay app:

1. Go to the Google Play Store (where apps are held to download) and search for Google Pay.
2. Download Google Pay app.
3. Open the Google Pay app and follow the setup instructions.
To turn on NFC:
1.Open your phone’s Settings app.
2. Tap Connected devices > Connection preferences > NFC.
3. Turn on Use NFC.
To turn on tap and pay with open apps:

I can't find my MicroGifts in my email?

If your MicroGift was sent via email, the email should generally appear in your inbox from the company who sent you the MicroGift as the ‘from sender’ <no-reply@microgifts.com>.

If you cannot find your MicroGifts email, please check your spam or trash boxes – occasionally emails may be sent here based on your email settings. Like any email in your spam or trash box, they can be moved back to your main inbox and used as normal.

If however the email can still not be located, please get in contact with our support team.

I can't find my MicroGifts that was sent via SMS?

If your MicroGift was sent to your mobile via SMS, the SMS sender will be MicroGifts. If you cannot find your MicroGifts SMS, please ensure that your mobile is connected to a stable network coverage.

If however the SMS can still not be located or if the SMS is deleted, please get in contact with our support team.

How do I pay using my MicroGifts card in-store?

Use Google Pay via your mobile wallet, wherever you can Tap ‘n’ Go.

You can use Google Pay in supermarkets, shops, pubs, bars, and restaurants: anywhere that has a Tap ‘n’ Go electronic terminal in Australia and accepts Mastercard.

For International use, Google Pay needs to have been made available for use in that country. View the full list of countries that support Google Pay here.

How do I pay using my MicroGifts card online?

MicroGifts enables you to make purchases online using Google Pay or through manually entering your MicroGifts Mastercard details.

Note: the available balance must exceed or equal the transaction amount to be authorised just like any prepaid card.

Google Pay Troubleshooting - My Google Pay isn't working?

Terminal does not register an Google Pay transaction

If a customer is attempting to use Google Pay but your terminal does not register the transaction, please confirm that:

  • The Android device is NFC-enabled and running Lollipop 5.0 or higher
  • Google Pay is enabled in the Android device settings
  • A form of payment has been added to Google Pay
  • The Android device is awake and unlocked
  • There are no issues with your payment terminal

All Google Pay transactions are failing using MicroGifts

If customers using Google Pay are unable to complete a Google Pay purchase but other NFC payment options are working, contact us to report the issue. Our technical team will review your submission and follow up for additional details.

All NFC payments are failing

If customers are unable to complete a purchase using an NFC payment option, please contact your payment provider and tell them you are having issues with your NFC-enabled terminal accepting Google Pay.

If you are having continued difficulties, please visit Google Pay Support