FAQs - Frequently Asked Questions
- Mobile Wallet: Apple Pay or Google Pay must be setup on your mobile – we recommend you do this before you activate your first MicroGift.
- MicroGifts App: To deliver the card to the wallet, the MicroGifts App must be installed. When you receive your first MicroGift it will lead you to download the app as part of the journey.
- MicroGifts Card: Once both the mobile wallet & App are active, your card can be loaded & used.
If you have received a MicroGift, please follow the guide by handset type below to setup and use your MicroGifts.
Apple Pay – for iPhones
To find out how to use Apple Pay, see our Apple Pay information page.
MicroGifts are used through Apple Pay, not the MicroGifts app. Therefore, we recommend setting up Apple Pay before loading your MicroGift into your Wallet app.
- To open the Wallet app on your iPhone or iPod touch, tap the Wallet app icon
- You can also use Search to find it.
- Follow the prompts to activate Apple Pay.
- To open the Wallet app on your Apple Watch, tap the Wallet app icon.
iPad does not support Apple Wallet with NFC, please do not try to use iPads with the MicroGifts App.
For further support questions for Apple Pay & Apple Devices: https://support.apple.com/en-au/HT201469
MicroGifts are sent via email and should generally appear in your inbox with a ‘From sender’ as MicroGifts <firstname.lastname@example.org>.
If you cannot find your MicroGifts email, please check your spam or trash boxes – occasionally emails may be sent here based on your email settings. Like any email in your spam or trash box, they can be moved back to your main inbox and used as normal.
If however the email can still not be located, please get in contact with our support team.
You can use Apple Pay in supermarkets, shops, pubs, bars, and restaurants: anywhere that has a Tap & Go electronic terminal in Australia and on participating websites using Safari on your iPhone.
Internationally Apple Pay needs to have been made available for use in that country.
If you wish to use your MicroGifts card online with a site that doesn’t accept Apple Pay but does accept Mastercard, then you need to enter the card details manually like you do with a physical card.
- To find the card details go open the MicroGifts app with your username (generally your phone number) and password that you entered when you first downloaded the app.
- It will then display the Available Balance screen
- Tap on the image of the MicroGifts card
- This will then display the MicroGifts card number & expiry date
- Tap on the blue circle to see the rear of the card, this will then show the card CVC number.
- To complete a transaction just like a physical card – Manually Enter the card number, expiry date, and CVC Number.
Note: the available balance must exceed or equal the transaction amount to be authorised just like any prepaid card.
If you have trouble getting Apple Pay to work, there are a few things that you can do to resolve the issue. Most of these are fast and easy solutions to fix the problem and get Apple Pay working again.
iPad does not support Apple Wallet with NFC, please do not try to use iPads with the MicroGifts App
- Confirm Apple Pay servers are up. You may not have an Apple Pay problem. The Apple Pay servers might be down due to technical issues, which has nothing to do with your iPhone. When this is the case, wait for the service to start working again. To find out whether Apple Pay is experiencing any downtime, go to the Apple System Status website and check if there is a green circle next to Apple Pay. A green circle rules out a service failure. You can move on to other solutions.
- Confirm that the business accepts Apple Pay. If it does, it may be that a particular terminal isn’t working when you use Apple Pay. When you encounter this problem, ask if there is another terminal you can use. Once you know which terminal accepts Apple Pay, keep it in mind for future transactions.
- Manually select a credit or debit card. Even if you’re at a working terminal, you may encounter issues with the device detecting Apple Pay on your iPhone. If you hold up the iPhone and Apple Pay isn’t working, select a credit card manually in the Wallet app to make a payment.
- Charge the iPhone battery. When the iPhone battery is low—typically at 10% of charge or lower—it may go into Low Power Mode, and many features on the iPhone cease to work to save power. Be sure your iPhone has a sufficient charge before you go shopping.
- Remove and re-add the credit or debit card. There may be a credit or debit card that gives you repeated issues when you use it on Apple Pay. This can happen when you get a new credit card from your provider, and the changed information is not immediately updated on Apple Pay. If this is the case, remove the card information and re-add it to fix the issue.
- Close the Apple Wallet app. Apps can freeze or lock up. Closing and reopening the Apple Wallet app may fix a problem related to Apple Pay.
- Restart the iPhone. Restarting the phone can fix a host of troubles.
You can only create an account with the MicroGifts app if you have received a MicroGift on email.
Your account is created when you click on activate or use the QR code. This will direct you to download the MicroGifts app and create your account using your mobile number. Your MicroGifts account is activated once you have entered a One Time Password (OTP) that will be sent to your iPhone during the account set up.
If you followed the the above instructions & didn’t receive an OTP it is possible that the your iPhone is having an Apple App site association issue. This is a known iPhone software bug that affects all apps.
- Thankfully the fix is to turn your phone on and off. Follow the activate process above & this should then re-establish the link to generate the OTP request to allow the account setup.
Another issue may occur if you have Mobile Data turned Off – just using WiFi. This may cause the add to wallet function to hang & for the Microgifts App to not display the Balance.
- On iPhone Settings > Mobile
Turn Mobile Data ON then Scroll down and you can see per app can be turned off – wallet and MG app must be ON.
Google Pay – for Samsung & Android Phones
To find out how to use Google Pay, watch the videos at the following link: Start using Google Pay today.
- Download Google Pay.
- Open the Google Pay app and follow the setup instructions.
- In your phone’s Settings app, under Connections ensure NFC is turned ON & make Google Pay the default payment app & turn ON Tap and pay with open apps.
Make sure your phone’s Android version is Lollipop (5.0) or higher .
For more information check Google Support
MicroGifts are sent via email and generally should appear in your inbox with a from sender as MicroGifts <email@example.com>.
If you cannot find your MicroGifts email please check your spam or trash boxes on your email, occasionally emails can be sent here based on your email settings.
Like any email in your spam or trash box they can be transferred back to your main inbox and used as normal.
Terminal does not register an Google Pay transaction
If a customer is attempting to use Google Pay but your terminal does not register the transaction, please confirm that:
- The Android device is NFC-enabled and running Lollipop 5.0 or higher
- Google Pay is enabled in the Android device settings
- A form of payment has been added to Google Pay
- The Android device is awake and unlocked
- There are no issues with your payment terminal
Single Google Pay transaction failed
If other customers using Android devices are able to successfully make purchases, the issue is likely specific to that customer’s Android device or card. The customer can review the troubleshooting section of the Google Pay Help Center for device help, and contact their bank by calling the phone number on the back of their credit or debit card.
All Google Pay transactions are failing
If customers using Google Pay are unable to complete an Google Pay purchase but other NFC payment options are working, contact us to report the issue. Our technical team will review your submission and, if needed, follow up for additional details.
All NFC payments are failing
If customers are unable to complete a purchase using an NFC payment option, please contact your payment provider and tell them you are having issues with your NFC-enabled terminal accepting Google Pay.
If you are having continued difficulties with visit Google Pay Support