FAQs - Frequently Asked Questions
Understanding MicroGifts
- Mobile Wallet: Apple Wallet or Google Wallet (with NFC turned ON) must be setup on your mobile – we recommend you do this before you activate your first MicroGift.
- MicroGifts App: When you receive your first MicroGift, you will be automatically be required to download the app as part of the journey.
- MicroGifts Digital Card: Once both the mobile wallet & app are active, your digital MicroGifts card can be loaded to your mobile wallet & used via tap ‘n’ go.
Please Note: You can only create an account with the MicroGifts app if you have received a MicroGift.
If you have received a MicroGift or Digital Cash card, either view our overview FAQs or follow the guides by handset type below to setup and use your MicroGifts.
Apple Pay – for iPhones
To find out how to use Apple Pay, see our Apple Pay information page.
How do I pay using my MicroGifts card in-store?
Use Apple Pay via your mobile wallet, wherever you can Tap ‘n’ Go.
You can use Apple Pay in supermarkets, shops, pubs, bars, and restaurants: anywhere that has a Tap ‘n’ Go electronic terminal in Australia and accepts Mastercard.
For International use, Apple Pay needs to have been made available for use in that country. View the full list of countries that support Apple Pay here.
Does Apple Pay & Apple Wallet have age restrictions?
Both Apple Wallet & Google Wallet have restrictions on their mobile pay usage by age for some payment methods. These a driven by the birth date you validated on setting up your account. You can check your account as outlined below & check conditions of use & age restrictions –
Apple
Apple – check your Apple ID
- Go to Settings > [your name].
- Tap Name, Phone Numbers, Email. You may need to enter your Apple ID password.
- Tap Birthday.
If you are blocked from adding Your Card to wallet due to age how can I use the card?
You will be able to load the Digital Cash card to the MicroGifts App on your phone, but may be restricted loading payment cards into wallets due to age.
If you have already loaded your card into the MicroGifts App on your phone the value remains available for you to use by manually entering the card number, expiry date, & CVC just like any other plastic card particularly for online usage. These details are available in the MicroGifts App under show card details.
Where can I find my mobile wallet on my iPhone?
MicroGifts are used through Apple Pay via your mobile wallet, not the MicroGifts app.
- To open the Wallet app on your iPhone or iPod touch, tap the Wallet app icon
- You can also use Search to find it.
- To open the Wallet app on your Apple Watch, tap the Wallet app icon.
iPad does not support Apple Wallet with NFC, please do not try to use iPads with the MicroGifts App.
For further support questions for Apple Pay & Apple Devices: https://support.apple.com/en-au/HT201469
What should I do if a retailer asks me for a PIN when I Tap ‘n’ Go?
If you require a PIN number please email support@microgifts.com with your details, including:
- First & last name
- Mobile number
- Email address
- Date of birth
MicroGifts will use this information to verify your identity with our processor. Once your profile has been verified, you will be sent a link to set up your PIN.
Generally, MicroGifts can be used without a PIN for Tap ‘n’ Go purchases. Some terminals may request a PIN to complete a transaction over $200, though this amount varies by retailer. Follow the instructions above to set up a PIN number.
To learn more about using Apple Pay in store, click here.
How do I pay using my MicroGifts card online?
MicroGifts enables you to make purchases online using Apple Pay or through manually entering your MicroGifts Mastercard details.
Note: the available balance must exceed or equal the transaction amount to be authorised just like any prepaid card.
Does my card have a spend limit?
Your MicroGifts card has a spend limit of $999 per day.
I can't find my MicroGifts that was sent via SMS?
If your MicroGift was sent to your mobile via SMS, the SMS sender will be MicroGifts, DigitalCash or the SMS shortcode from the organisation that sent you the Gift. If you cannot find your MicroGifts SMS, please ensure that your mobile is connected to a stable network coverage.
If however the SMS can still not be located or if the SMS is deleted, please get in contact with our support team.
I can't find my MicroGifts in my email?
If your MicroGift was sent via email, the email should generally appear in your inbox from the company who sent you the MicroGift as the ‘from sender’ <no-reply@microgifts.com>.
If you cannot find your MicroGifts email, please check your spam or trash boxes – occasionally emails may be sent here based on your email settings. Like any email in your spam or trash box, they can be moved back to your main inbox and used as normal.
If however the email can still not be located, please get in contact with our support team.
Apple Pay TroubleShooting - my Apple Pay isn't working?
If you have trouble getting Apple Pay to work, there are a few things that you can do to resolve the issue. Most of these are fast and easy solutions to fix the problem and get Apple Pay working again.
iPad does not support Apple Wallet with NFC, please do not try to use iPads with the MicroGifts App
- Confirm Apple Pay servers are up. You may not have an Apple Pay problem. The Apple Pay servers might be down due to technical issues, which has nothing to do with your iPhone. When this is the case, wait for the service to start working again. To find out whether Apple Pay is experiencing any downtime, go to the Apple System Status website and check if there is a green circle next to Apple Pay. A green circle rules out a service failure. You can move on to other solutions.
- Confirm that the business accepts Apple Pay. If it does, it may be that a particular terminal isn’t working when you use Apple Pay. When you encounter this problem, ask if there is another terminal you can use. Once you know which terminal accepts Apple Pay, keep it in mind for future transactions.
- Manually select a credit or debit card. Even if you’re at a working terminal, you may encounter issues with the device detecting Apple Pay on your iPhone. If you hold up the iPhone and Apple Pay isn’t working, select a credit card manually in the Wallet app to make a payment.
- Charge the iPhone battery. When the iPhone battery is low—typically at 10% of charge or lower—it may go into Low Power Mode, and many features on the iPhone cease to work to save power. Be sure your iPhone has a sufficient charge before you go shopping.
- Remove and re-add the credit or debit card. There may be a credit or debit card that gives you repeated issues when you use it on Apple Pay. This can happen when you get a new credit card from your provider, and the changed information is not immediately updated on Apple Pay. If this is the case, remove the card information and re-add it to fix the issue.
- Close the Apple Wallet app. Apps can freeze or lock up. Closing and reopening the Apple Wallet app may fix a problem related to Apple Pay.
- Restart the iPhone. Restarting the phone can fix a host of troubles.
How do I permanently delete my account & personal details from MicroGifts?
Account deletion will be available from version 16 and above.
Users may need to update the app to the latest version.
Warning – If you delete as below:
- You will no longer be able to login
- You will not be able to check your card balance
- Your personal data will be deleted permanently
- There is no recovery option
If you wish to permanently delete your account:
- Log into the MicroGifts mobile app
- Click the user icon on the bottom left of the screen to visit your profile
- Click ‘delete my account’
- Carefully read ‘what does this mean’ and click ‘continue’ to proceed with deletion process
- A two-factor security code will be sent to your mobile
- Enter the security code and click ‘confirm account deletion’
- Your account deletion will be confirmed on the next page
– Your personal details are now removed i.e. First name, Last name and Email address
– You can no longer login
Your account is now permanently deleted.
If you already deleted the mobile app:
1. You can re-download the app and follow the steps above
Google Pay – for Samsung & Android Phones
To find out how to use Google Pay, watch the videos at the following link: Start using Google Pay today.
How do I pay using my MicroGifts card in-store?
Use Google Pay via your mobile wallet, wherever you can Tap ‘n’ Go.
You can use Google Pay in supermarkets, shops, pubs, bars, and restaurants: anywhere that has a Tap ‘n’ Go electronic terminal in Australia and accepts Mastercard.
For International use, Google Pay needs to have been made available for use in that country. View the full list of countries that support Google Pay here.
Does Google Pay & Google Wallet have age restrictions?
To check you registered age in your Google Account
- Go to Settings
- Google Services
- Manage your Google Account
- Personal Info
- Birthday
If you are blocked from adding Your Card to wallet due to age how can I use the card?
You will be able to load the Digital Cash card to the MicroGifts App on your phone, but may be restricted loading payment cards into wallets due to age.
If you have already loaded your card into the MicroGifts App on your phone the value remains available for you to use by manually entering the card number, expiry date, & CVC just like any other plastic card particularly for online usage. These details are available in the MicroGifts App under show card details.
What should I do if a retailer asks me for a PIN when I Tap ‘n’ Go?
If you require a PIN number please email support@microgifts.com with your details, including:
- First & last name
- Mobile number
- Email address
- Date of birth
MicroGifts will use this information to verify your identity with our processor. Once your profile has been verified, you will be sent a link to set up your PIN.
Generally, MicroGifts can be used without a PIN for Tap ‘n’ Go purchases. Some terminals may request a PIN to complete a transaction over $200, though this amount varies by retailer. Follow the instructions above to set up a PIN number.
To learn more about using Google Pay in store, click here.
Does my card have a spend limit?
Your MicroGifts card has a spend limit of $999 per day.
How do I pay using my MicroGifts card online?
MicroGifts enables you to make purchases online using Google Pay or through manually entering your MicroGifts Mastercard details.
Note: the available balance must exceed or equal the transaction amount to be authorised just like any prepaid card.
Make sure Google Wallet is downloaded and NFC is turned ON
In order to spend your MicroGift via Tap ‘n’ Go or through Google Pay online, you must first ensure that the Google Pay app is downloaded to your mobile device. You must also ensure that NFC is turned ON and that tap ‘n’ pay with open apps is ON.
To download the Google Pay app:
1. Go to the Google Play Store (where apps are held to download) and search for Google Pay.
2. Download Google Wallet app.
3. Open the Google Wallet app and follow the setup instructions.
To turn on NFC:
1.Open your phone’s Settings app.
2. Tap Connected devices > Connection preferences > NFC.
3. Turn on Use NFC.
1.Open your phone’s Settings app.
2. Tap Connected devices > Connection preferences > NFC.
3. Turn on Use NFC.
To turn on tap and pay with open apps:
I can't find my MicroGifts that was sent via SMS?
If your MicroGift was sent to your mobile via SMS, the SMS sender will be MicroGifts, DigitalCash or the SMS shortcode from the organisation that sent you the Gift.
If however the SMS can still not be located or if the SMS is deleted, please get in contact with our support team.
I can't find my MicroGifts in my email?
If your MicroGift was sent via email, the email should generally appear in your inbox from the company who sent you the MicroGift as the ‘from sender’ <no-reply@microgifts.com>.
If you cannot find your MicroGifts email, please check your spam or trash boxes – occasionally emails may be sent here based on your email settings. Like any email in your spam or trash box, they can be moved back to your main inbox and used as normal.
If however the email can still not be located, please get in contact with our support team.
How to use MicroGifts if my phone doesn’t have NFC?
Near Field Communication (NFC) is a chip that enables contactless payment on mobile devices. A small number of android devices do not have an NFC chip included in the phone, meaning that Google Pay tap and go payments will not work. Google your phone brand and model to determine if your phone does not have NFC. https://www.google.com/.
MicroGifts can still be used to make purchases online using Google Pay.
See which online retailers accept Google Pay: https://pay.google.com/intl/en_au/about/where-to-use/.
Alternatively, you can use the MicroGift online by manually entering your MicroGifts Mastercard details. If purchases are made in a store, the MicroGifts Mastercard details can be given to a cashier to put in a terminal manually.
How do I use MicroGifts if I already use Samsung Pay?
If you already use Samsung Pay you will need to change the settings on your phone to enable G-Pay (MicroGifts only work on G-Pay).
Follow the directions below on how to set up your phone to enable multiple payment services.
Google Pay Troubleshooting - My Google Pay isn't working?
Terminal does not register an Google Pay transaction
If a customer is attempting to use Google Pay but your terminal does not register the transaction, please confirm that:
- The Android device is NFC-enabled and running Lollipop 5.0 or higher
- Google Pay is enabled in the Android device settings
- A form of payment has been added to Google Pay
- The Android device is awake and unlocked
- There are no issues with your payment terminal
All Google Pay transactions are failing using MicroGifts
If customers using Google Pay are unable to complete a Google Pay purchase but other NFC payment options are working, contact us to report the issue. Our technical team will review your submission and follow up for additional details.
All NFC payments are failing
If customers are unable to complete a purchase using an NFC payment option, please contact your payment provider and tell them you are having issues with your NFC-enabled terminal accepting Google Pay.
If you are having continued difficulties, please visit Google Pay Support
How do I permanently delete my account & personal details from MicroGifts?
Account deletion will be available from version 16 and above.
Users may need to update the app to the latest version.
Warning – If you delete as below:
- You will no longer be able to login
- You will not be able to check your card balance
- Your personal data will be deleted permanently
- There is no recovery option
If you wish to permanently delete your account:
- Log into the MicroGifts mobile app
- Click the user icon on the bottom left of the screen to visit your profile
- Click ‘delete my account’
- Carefully read ‘what does this mean’ and click ‘continue’ to proceed with deletion process
- A two-factor security code will be sent to your mobile
- Enter the security code and click ‘confirm account deletion’
- Your account deletion will be confirmed on the next page
– Your personal details are now removed i.e. First name, Last name and Email address
– You can no longer login
Your account is now permanently deleted.
If you already deleted the mobile app:
1. You can re-download the app and follow the steps above